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Terms & conditions
Shipping
We process and ship out all of our orders Mon-Fri within 48 hours of payment. Wigs have a processing time of 7-10 days. A tracking number will be emailed to you once your order has been shipped. You should receive your hair within 1-3 business days after you receive your tracking number. A signature is required for orders over $500.
We are not responsible for lost, stolen, or damaged packages. In the event that your package is lost, stolen, or damaged, you will need to get in contact with USPS directly to file a claim. Our packages are insured by USPS and additional insurance is available to purchase at checkout.
We are not responsible for custom fees for international shipments.
Credit Card Fraud & Chargebacks
We have zero tolerance for credit card fraud. When you make a purchase, you are agreeing to be the authorized user for the card used during checkout. Offenders will be turned over to law enforcement and/or a collection agency.
Returns
You are responsible for additional shipping costs if you put the wrong address.
Refunds
All orders are 100% non-refundable and non-negotiable.
Cancellations
You will be charged $50 if your order has to be canceled due to customer's error. Buyer's remorse is no exception.